Privacy Policy

1. Introduction

Welcome to PrimoClip ("we," "our," or "us"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services for creating AI-powered vertical video clips from podcast content.

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you register for an account, express interest in obtaining information about us or our products and services, or otherwise contact us. The personal information we collect may include:

• Name
• Email address
• Password
• Billing information
• User content (audio and video files you upload for processing)

2.2 Usage Information

We automatically collect certain information when you visit, use, or navigate our platform. This information does not reveal your specific identity but may include:

• Device and browser information
• IP address
• Usage patterns and preferences
• Cookies and tracking technologies

2.3 Content Data

Our service processes audio and video content that you upload. This includes:

• Audio/video files you upload for processing
• Transcriptions generated from your audio content
• Metadata associated with your media files
• Generated clips and associated timestamps

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our services
• Process and complete transactions
• Generate video clips from your uploaded content using AI technology
• Transcribe your audio content for clip generation and captioning
• Store and process your content securely
• Send administrative information
• Respond to inquiries and offer support
• Improve, personalize, and expand our services
• Monitor usage of our services
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. AI Processing and Your Data

PrimoClip uses artificial intelligence to process your content. Here's how we handle your data during AI processing:

• Your audio content is transcribed using automated speech recognition technology
• AI algorithms analyze the transcript to identify compelling moments based on content and context
• Computer vision algorithms track speakers in video content and optimize framing
• Generated transcripts and timestamps are stored in association with your account
• We do not use your content data to train our AI models unless you explicitly opt in
• Processing is performed securely on our servers

While we process your content with AI technology, we respect your ownership rights to the original content and the generated clips.

5. How We Share Your Information

We may share your information in the following situations:

• With Service Providers: We may share your information with third-party vendors and service providers that perform services for us or on our behalf, including cloud storage providers, payment processors, and AI service providers.
• Business Transfers: We may share your information in connection with a merger, sale of company assets, financing, or acquisition.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.
• Legal Requirements: We may disclose your information where required to do so by law.

6. Data Retention

We retain your personal information and uploaded content for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

You can request deletion of your account and associated content by contacting us. Upon deletion, your content will be removed from our active systems, though some information may remain in our backups for a limited time.

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information and content we process. We use industry-standard encryption and secure cloud storage to protect your uploaded files. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

8. Your Data Protection Rights

Depending on your location, you may have the following rights:

• The right to access, update, or delete your information
• The right to rectification
• The right to object to processing
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the details provided in the "Contact Us" section.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

10. Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]